Does the customer get notified when his ticket receives a response?
Yes, he can be notified by means of Email as well as *SMS.
(Screen shot of the Notification settings screen has been attached with this article.)
Related Articles
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
When can i get my zPhone If I ordered today?
If you ordered a zPhone today, You will get it with in 3 working days. Happy Shopping.
Can I get faster delivery?
You can choose our expedited services while placing your order, for no extra charge. If you have any further questions, please contact Zylker Support.
How to get the Camera app to work
Sometimes, when you've updated your device, it might take a restart for the device to work perfectly. Try restarting your device and open the camera app now. If it still does not work, then you'd have to rollback the updates you installed, and ...
How can I get my order delivered faster?
While placing your order, you'll see an option to choose between standard and expedited delivery. Choose expedited delivery if you wish to receive your shipment in a day's time. With standard delivery, we take 2 to 3 business days to deliver your ...