Is chat feature available as a channel of support in Zoho Desk?
Yes, there is Chat option as channel of support in Zoho Desk!
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CRM Feature Request Extension for Zoho Desk
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Zoho Desk Video
Here it is:
How many agents can log in to the Zoho Desk at the same time?
Every agent who has a valid license to the product can log in at the same time with no struggle.
Videos on us!
Reason behind Zoho Desk. :) What is Zoho Desk! Where can it work? more...
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...