Why am I being asked to authorise my order?
At Zylker, we try and keep your data as safe as possible. If you have been asked to authorise your order, know that your order has been randomly selected and placed on hold by our fraud prevention team for further verification. You may need to provide detailed personal information to authorise your order. If the order has not been authorised after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
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Is my order placed successfully?
For every successful order, you will receive an email confirming the order. If the order was not placed successfully, we request you to place the order again.
How do I order a replacement online?
To order a replacement, follow these steps: Go to zylker.com/store. Go to the Products tab, and click on Replacements. Click on the product that you wish to order. You can claim the replacement under warranty by checking the "As Replacement" box. ...
Why is my order not listed?
You can track all your orders from the 'My Orders' section of the main menu. If your most recent order is not listed after successful payment, please do not worry. Simply check again after 10 minutes.
How do I check the status of my order?
Please click on the “My Orders” section under the main menu in the Zylker Store website, to check your order status. You will have to be logged in for this. If you do not have a Zylker account, you can use your order ID from the email you would've ...
How do I add new products or remove some products from my order?
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.